When will my order ship?

Orders are fulfilled Monday - Friday until 3:30 PM. 

An automated email will update order status and tracking number after the order is shipped.

How long does it take to ship? 

Most orders arrive 3-5 days after shipment.  This time varies under unusual circumstances.

Who should I contact if I have issues with my order? 

Please email us with questions or concerns. support@thisisgameroom.com

What is your refund policy online? 

Returns are accepted up to 14 days after original receipt of your order. Customers are responsible for return shipping charges. 

What products guaranteed to work? 

Yes! Most products on thisisgameroom.com are tested or refurbished, and are guaranteed to work. Very specific products may be labeled with "As-Is", "For Parts", or "Collectable Only". These are catagorically due to the nature of those specific products.  We will make every attempt to describe every product for sale with clear details regarding its condition and functional status.